iconicon Uproszczony widok
 

Consumers' knowledge of cashless payments: Development, validation, and usability of a measurement scale

cris.lastimport.scopus2024-09-19T01:30:30Z
dc.abstract.enThe global digital shift, recently accelerated by the COVID-19 pandemic, requires that consumers have knowledge allowing them to navigate increasingly cashless markets safely and effectively. To enable valid and reliable measurement of such knowledge, we used data obtained from a random sample of adult Poles to develop and evaluate the psychometric properties and applicability of an original cashless payments knowledge scale (CPK scale). Our analyses based on Item Response Theory show that some evident subdomains exist within the CPK construct. The separate dimensions of the CPK merge into a coherent scale with solid psychometric properties. We find that the CPK score depends on the place of residence, education, and household size, and is positively related to safe cashless behavior. Our findings may have important implications for financial institutions as well as policymakers interested in segmenting consumers in terms of their financial knowledge, potential risks resulting from deficits in this knowledge, and enhancing financial literacy.
dc.affiliationNauk o Człowieku
dc.affiliationAdministracji i Nauk Społecznych
dc.contributor.authorAndrzej Cwynar
dc.contributor.authorBeata Świecka
dc.contributor.authorKamil Filipek
dc.contributor.authorRobert Porzak
dc.date.accessioned2024-02-22T11:17:34Z
dc.date.available2024-02-22T11:17:34Z
dc.date.issued2021
dc.description.abstract<jats:title>Abstract</jats:title><jats:p>The global digital shift, recently accelerated by the COVID‐19 pandemic, requires that consumers have knowledge allowing them to navigate increasingly cashless markets safely and effectively. To enable valid and reliable measurement of such knowledge, we used data obtained from a random sample of adult Poles to develop and evaluate the psychometric properties and applicability of an original cashless payments knowledge scale (CPK scale). Our analyses based on Item Response Theory show that some evident subdomains exist within the CPK construct. The separate dimensions of the CPK merge into a coherent scale with solid psychometric properties. We find that the CPK score depends on the place of residence, education, and household size, and is positively related to safe cashless behavior. Our findings may have important implications for financial institutions as well as policymakers interested in segmenting consumers in terms of their financial knowledge, potential risks resulting from deficits in this knowledge, and enhancing financial literacy.</jats:p>
dc.identifier.doi10.1111/joca.12424
dc.identifier.issn0022-0078
dc.identifier.issn1745-6606
dc.identifier.urihttps://repo.akademiawsei.eu/handle/item/110
dc.languageen
dc.pbn.affiliationpsychology
dc.pbn.affiliationeconomics and finance
dc.relation.ispartofJournal of Consumer Affairs
dc.rightsCC-BY
dc.subject.encashless payments
dc.subject.encard payments
dc.subject.enmobile payments
dc.subject.enonline payments
dc.subject.enpayment infrastructure
dc.subject.enfinancial knowledge
dc.subject.enfinancial literacy
dc.subject.enscale development
dc.titleConsumers' knowledge of cashless payments: Development, validation, and usability of a measurement scale
dc.typeReviewArticle
dspace.entity.typePublication
oaire.citation.issue2
oaire.citation.volume56